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Croker Academy of Golf Pty Ltd

ABN: 47007225970 

3 Marks Ave

Rosebud, Victoria 3939

Australia

Phone: 0415 292 549 (Peter Croker)

0411 814 786 (Chris Beckett)

Admin: 03 9018 7162

International: +61415 292 549 (Peter)

+61411 814 786 (Chris)

+613 9018 7162 (admin)

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Refund and Cancellation Policy FAQ

Here is the return and Cancellation policy of Croker Academy of Golf Pty Ltd, ABN Number 47007225970, hereafter referred to as (the Companies or Company).

  1. What is the Companies refund policy?
  2. Do any of the Companies products or services have a different refund policy?
  3. What is the Companies cancellation policy for recurring billing products and services?
  4. What is the difference between a refund and a cancellation?
  5. How are customer inquiries handled?
  6. What about customers who try to abuse the refund policy?
  7. What is the policy for refunds requested within 60 days?
  8. What is the policy for refunds requested after 60 days?
  9. Is there any other reason why a sale might be reversed?

1. What is the Companies refund policy?

Our official refund policy for all of the Companies products and services are as follows:

The Company will, at its discretion, allow for the refund or replacement of any defective product or service within 60 days from the date of purchase. For recurring billing products and services, refunds for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final.

2. Do any the Companies products or services have a different return policy?

Our affiliated coaches, venues and partners are not permitted to make any guarantee that conflicts with our return policy. If you find a product or service with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

3. What is the Companies cancellation policy for recurring billing products and services?

The customer may cancel their recurring billing subscription products at any time.

4. What is the difference between a refund and a cancellation?

If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return period. A refund on a recurring billing product will also result in a cancellation.

If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.

5. How are customer inquiries handled?

When a customer reaches us by phone or email, our first response is to offer technical and administrative support for the product or service. However, in some cases a product or service may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.

Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.

6. What about customers who try to abuse the refund policy?

Customers requesting serial or repeated refunds will be blocked from making further purchases. Customers that violate the terms of use of the product or service may have their right of return revoked.

7. What is the policy for refunds requested within 60 days?

Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.

Affiliated Coaches, Venues and Partners requesting a return within 60 days of purchase will have their request reviewed and usually approved by our customer service team.

8. What is the policy for refunds requested after 60 days?

Customers requesting a return after 60 days will be directed to our staff for technical and administrative support. Affiliated Coaches, Venues and Partners may request a return, on behalf of customers, of any purchase up to 60 days after the date of the their customer's purchase.

9. Is there any other reason why a sale might be reversed?

The Company has every incentive to keep customers happy by providing quality products, services, administration and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, Eway terms of service, Government law, and requests from verified Government judiciary or law enforcement agents.

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