Contact Us

Croker Academy of Golf Pty Ltd

ABN: 47007225970 

3 Marks Ave

Rosebud, Victoria 3939

Australia

Phone: 0415 292 549 (Peter Croker)

0411 814 786 (Chris Beckett)

Admin: 03 9018 7162

International: +61415 292 549 (Peter)

+61411 814 786 (Chris)

+613 9018 7162 (admin)

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FAQ

What is the recommended order to learn the Key to Golf Program in?

Ideally the program should be learned one module at a time completing all videos of that module. It is recommended to learn from Module 1 and going in order one module at a time.

Can I do the modules in a different order?

Yes we understand that you may have a major problem in a certain area of the game and want that problem fixed first. Make sure you complete that particular module first before moving on.

What if my CGS Golf professional said to do the modules in a certain order?

You should follow exactly the order your golf professional prescribed for you.

How long is my membership for?

It is for 1 year at which time at the end of one year your following years will be 1/4 of the full membership price. e.g. 1 year membership for $180 at the time of repurchase is only $45.

Whats the best order to play the videos of each module in?

You can only play the videos one lesson at a time. We recommend to finish the video first before answering the test questions. Then simply go back in the video if your not sure of the answer to the question.

Video doesn't play?

Check and make sure you have internet connection. Check that your computer or mobile device can play videos by checking a video on http://vimeo.com . If not you may have to download a media player for your computer or device.

For Firefox Mozilla Browser Users
  1. Inside Firefox, go to the configuration page (Click the 'three bars' icon on the top right, and click Configuration). 
  2. Select OPTIONS then the SECURITY tab
  3. On the right side of the window select the first Exceptions
  4. Type in vimeo.com into the allowed list and select Allow
  5. This should fix the problem of video loading
For Google Chrome Browser Users
  1. Inside Chrome, go to the configuration page (Click the 'three bars' icon on the top right, and click Configuration).
  2. From the dropdown box you have select SETTINGS to go to the bottom of the page and select 'Show advanced options'  
  3. Scroll all the way down to SYSTEM and if the 'Use hardware acceleration when available' is checked then you need to Uncheck it 
  4. This should fix the problem of the video loading


Why does the Video stop loading at a certain time and won't restart?

The videos are working properly. A remedy to the problem is 

  1. Check that you haven't got many windows open and the computer is not overloaded with processes its trying to manage - close all other windows
  2. Sometimes if your computer has been on for days this can have an effect on the performance of trying to playback videos and needs to be restarted
  3. Try opening keytogolf.com in different browsers Google Plus, Firefox or Internet Explorer as one may perform better than the other browser.  
Why is video playback so choppy?

Why is video playback so choppy?

If your video playback isn’t smooth as margarine, here are some things you can try:

  • Try letting the video buffer before you view it.
  • Close other browser tabs and windows. This can make a huge difference!
  • Make sure you have either the latest version of Flash running on your computer, or use a browser with native HTML5 support.
  • Switch to another browser to see if that helps. 
Video comes up with error message "Sorry because of privacy setting, this video cannot be played here"

Normally this error will show only if the video is not being played through the keytogolf.com website directly or there are security settings through your computers security system which is not allowing the video to be played.  

Some companies have high security set up with their computers if it is being played at work. 

Check your security settings so your videos are allowed to be played from keytogolf.com

How do I make my screen bigger its too small?

You can either hold the CTRL ( Control ) + buttons together to make the screen bigger or CTRL (Control) - buttons together on your computer to make the screen smaller. If you wish to play the video full screen click the bottom right of the video on the expand button.

Video stops and starts whilst playing?

Either internet is slow in downloading or your computer or device's media player is slightly malfunctioning. Let video fully load before playing.

Video is slow in loading?

Check internet speed in your location. This is likely the cause. Let video fully load up on your computer or device before playing the video.

What is hardware-accelerated decoding, and how do I disable it to ensure video plays properly?

What is hardware-accelerated decoding, and how do I disable it?

All videos need to be decoded in order to be viewed. In other words, the data within a video file is interpreted and rendered as sound and images for playback. On Vimeo, videos are decoded using either your browser’s native decoding technology or Adobe Flash. 
 
Hardware-accelerated decoding means that your computer’s hardware is used in addition to your browser or Flash to decode the video. Depending on your particular hardware configuration, this may affect the look or sound of video playback on Vimeo (and across the wide world of the Internet).
 
When troubleshooting playback issues, you may want to try enabling or disabling hardware-accelerated decoding. How you do so will depend on whether your browser uses Vimeo's Flash or HTML5 player. (FYI: Not all browsers or operating systems utilize hardware-accelerated decoding.)
 
HTML5: Visit your browser’s support page to learn how to disable hardware-accelerated decoding for that particular browser. 
 
Flash: Follow the instructions here.
 
Note: If you aren't sure whether you are using the HTML5 or Flash player, read this to find out. 

Is there a guarantee on my purchase?

Yes we offer a 100% money back satisfaction guarantee on all our products and services. If you are not satisfied in any shape or form within 60 days from purchase we will give you your money back.

​Can I share my purchase with other users.

You may share your purchase from the same computer or phone IP address. However if multiple IP addresses are logged on a regular basis your membership may be suspended. Your username and password is not to shared under any circumstances with other users outside of your home computer or mobile device.

I want to purchase another module but I cant see it in the dropdown box?

Whilst logged in Click on the Key to Golf Program Tab. Then sign up from the bottom of the page under Silver Subscription your desired module. 

I have purchased the Platinum or Platinum plus membership and wish to upload my video how do I do this?

Simply upload you video to youtube, send us the link to keytogolf@gmail.com and we will download the video and send you your online video lesson within 3 days of receiving it..

From what angles should I record my videos from?

One from front on and one from down the line hip high in line with the hips and target with which ever skill you want a lesson in.

I still cant find an answer to my problem what do I do?

Please send your question to keytogolf@gmail.com and we will send a reply back within 48 hours.

I have joined as a member so how do I get started?
What do the different accreditation levels of a Croker Golf System Coach mean?

The different classes of Croker Golf System coaches means a combination of experience and study within our learning platforms. Here is an overview to answer your question.

Class A CGS Coach: Has studied the Key to Golf Gold program in full and passed all tests along with having studied the Key to Golf Full Swing Ebook.

Class AA CGS Coach: Has had at least 1 year experience coaching the system and run at least one day of workshops with Peter Croker or a Master CGS Coach and/or has Studied all required materials and delivered a certain amount of Key to Golf Programs over a minimum of a 6 month period. 

Class AAA CGS Coach: Has had at least 2 years experience coaching the system and run at least two days of workshops with Peter Croker or a Master CGS Coach and/or has Studied all required materials and delivered a certain amount of Key to Golf Programs over a minimum of a 6 month period. 

Class Master CGS Coach: Has had at least 5 years experience coaching the system and attended at least one CGS Masters School and/or has Studied all required materials and delivered a certain amount of Key to Golf Programs over a minimum of 1 year period.

How do I change the screen size so I can see the writing and video more clearly?

Its simple simply press the control button on your computer together with 

  • the - symbol on your keyboard to make the screen smaller
  • the = symbol on your keyboard to make the screen bigger
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